PRIVACY POLICY

1. Introduction

Builders For You LLC (“Builders For You,” “we,” “our,” or “us”), available at www.buildersforyouconstruction.com, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you:

• Visit our website
• Request an estimate or consultation
• Schedule an appointment
• Submit an online form
• Communicate with our team
• Apply for or inquire about financing
• Enter into a construction or remodeling project
• Use any of our related services

By using our website, submitting information to us, requesting services, or communicating with Builders For You, you acknowledge the practices described in this Privacy Policy.

Strict SMS Privacy Commitment

Builders For You LLC does not sell, rent, lease, or share customer mobile phone numbers, SMS opt-in information, text messaging consent records, or text messaging originator opt-in data with affiliates, third parties, or other entities for their independent marketing, advertising, or promotional purposes.

All SMS opt-in data and consent records are treated as confidential and may only be disclosed to service providers strictly necessary to operate our messaging program, comply with legal obligations, prevent fraud, or provide the services requested by the customer.

2. Information We Collect

We may collect the following categories of information.

Personal Information You Provide

This may include:

• Name
• Telephone number
• Email address
• Project or property address
• Mailing address
• Billing information
• Appointment details
• Estimate or consultation requests
• Construction, renovation, remodeling, or repair needs
• Project preferences
• Material, color, layout, and design selections
• Photos, videos, plans, measurements, documents, or property details
• Customer feedback
• Reviews and testimonials
• Warranty or service requests
• Information you provide through contracts, estimates, invoices, or project forms

Payment and Transaction Information

When you make a payment, approve an estimate, pay an invoice, or purchase services, we may collect or process information related to:

• Payment amount
• Payment method
• Billing address
• Invoice history
• Transaction records
• Deposit and project payment information
• Refund, chargeback, or collection records

Payment card details may be processed directly by a third-party payment processor. Builders For You may not receive or retain complete payment card numbers.

Financing Information

If you ask about third-party financing, we may collect or transmit information necessary to connect you with a financing provider.

Financing providers may separately collect information such as identification details, income, credit information, or financial records under their own privacy policies.

Builders For You does not control the privacy practices, approval process, rates, or decisions of third-party financing providers.

Communication and Consent Records

We may retain records of:

• Telephone calls
• Text messages
• Emails
• Website form submissions
• Customer service communications
• Communication preferences
• Marketing preferences
• Timestamped SMS opt-in records
• SMS opt-out requests
• Email unsubscribe requests
• Appointment confirmations
• Project updates
• Customer support requests

Website and Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Date and time of visits
• Referral source
• General geographic location
• Website interaction data
• Cookie identifiers
• Analytics data
• Advertising identifiers
• Pixels and similar tracking technology data

Information From Third Parties

We may receive information from:

• Google
• Facebook
• Instagram
• Meta advertising services
• Yelp
• Lead-generation platforms
• CRM or scheduling platforms
• Financing providers
• Payment processors
• Subcontractors
• Suppliers
• Project partners
• Customer referrals
• Public property records
• Insurance providers
• Other business service providers

3. How We Use Your Information

Builders For You may use collected information to:

• Respond to inquiries
• Contact prospective and existing customers
• Schedule estimates, consultations, and appointments
• Inspect or evaluate a potential project
• Prepare quotes, proposals, invoices, contracts, and change orders
• Provide construction, renovation, remodeling, repair, or related services
• Coordinate employees, subcontractors, suppliers, inspectors, and project partners
• Communicate project status and scheduling updates
• Process deposits, invoices, and payments
• Coordinate financing requests
• Order materials and services
• Maintain project and warranty records
• Respond to customer service or warranty requests
• Send appointment reminders
• Send estimate follow-ups
• Send service-related notifications
• Send marketing messages when legally permitted and consent has been provided
• Request reviews or customer feedback
• Improve our website and customer experience
• Measure advertising and marketing performance
• Analyze website traffic
• Prevent fraud or unauthorized activity
• Protect our customers, employees, property, and legal rights
• Maintain accounting, insurance, tax, licensing, and business records
• Resolve disputes
• Enforce contracts and other agreements
• Comply with legal, regulatory, insurance, licensing, tax, and governmental obligations

We may also use information for other purposes disclosed when the information is collected or when permitted by law.

4. SMS Messaging, Calls, Emails, Compliance, and Disclosure

Builders For You may communicate with customers and prospective customers by telephone, email, SMS text message, MMS message, or similar communication methods.

SMS Program Description

Messages may include:

• Estimate confirmations
• Appointment reminders
• Consultation reminders
• Scheduling updates
• Project status updates
• Service notifications
• Customer support responses
• Quote follow-ups
• Invoice and payment reminders
• Change-order notices
• Warranty communications
• Review requests
• Promotions
• Discounts
• Seasonal offers
• New service announcements

Opt-In and Consent

You will only receive recurring SMS or MMS messages when you have provided consent through an approved method, such as:

• A website checkbox
• An online form
• A written agreement
• A digital consent form
• An estimate request
• An appointment request
• Another documented opt-in process

By opting in, you expressly consent to receive automated or manually generated messages from Builders For You at the telephone number you provide.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

You represent that you are the authorized user of the telephone number provided.

Builders For You may retain timestamped records of consent, including the date, time, source, form, telephone number, and consent language associated with the opt-in.

Separate Transactional and Marketing Consent

Transactional communications may include messages concerning:

• Appointments
• Estimates
• Active projects
• Contracts
• Payments
• Safety issues
• Warranty matters
• Services you specifically requested

Marketing communications may include:

• Promotions
• Special offers
• Discounts
• Seasonal advertising
• New service announcements

Where required, consent for marketing messages will be obtained separately from consent for transactional or service-related messages.

Opt-Out Instructions

You may opt out of SMS or MMS messages at any time by replying with any of the following keywords:

STOP, CANCEL, UNSUBSCRIBE, END, or QUIT

After receiving a valid opt-out request, Builders For You may send one final message confirming that you have been unsubscribed.

No additional recurring SMS marketing messages will be sent unless you later provide new consent or re-enroll.

Opting out of marketing messages may not prevent Builders For You from sending necessary one-to-one communications related to an active project, contract, payment, warranty claim, safety concern, or service request when permitted by law.

Help and Support

For assistance with our messaging program, reply HELP to any message or contact us directly:

Phone: (928) 366-1065
Email: support@buildersforyouconstruction.com

Message Frequency and Charges

Message frequency: Message frequency varies depending on your estimate request, appointments, active project, service requests, account activity, and communication preferences.

Message and data rates: Standard message and data rates may apply according to your wireless carrier and service plan.

Builders For You is not responsible for charges imposed by your wireless provider.

Carrier Disclaimer

Wireless carriers are not responsible for delayed, blocked, failed, or undelivered messages.

Message delivery depends on carrier availability, network conditions, your mobile device, telephone number status, and other circumstances outside Builders For You’s control.

Telephone Calls and Call Recording

Builders For You may contact you by telephone regarding estimates, appointments, projects, payments, customer support, or requested services.

Calls may be recorded or monitored for quality assurance, training, documentation, customer service, or dispute-resolution purposes where permitted by law.

When legally required, notice or consent will be obtained before recording a call.

Email Communications

You may unsubscribe from promotional emails by:

• Using the unsubscribe link included in the email, when available
• Contacting Builders For You directly
• Requesting removal from the marketing email list

Even after opting out of promotional email, Builders For You may continue sending non-marketing communications related to contracts, payments, active projects, warranties, appointments, legal notices, or services you requested.

5. Sharing and Disclosure of Your Information

Builders For You does not sell, trade, rent, or lease personal identification information in exchange for money.

We may disclose information only when reasonably necessary to operate our business, provide services, complete a project, protect legal rights, or comply with law.

Information may be shared with:

• Employees
• Authorized representatives
• Subcontractors
• Suppliers
• Installers
• Designers
• Consultants
• Architects
• Engineers
• Inspectors
• Permit agencies
• Project partners
• Payment processors
• Accounting providers
• Financing providers, when requested by the customer
• CRM platforms
• Scheduling providers
• Website hosting companies
• Cloud storage providers
• Email platforms
• SMS gateways and messaging providers
• Analytics providers
• Advertising platforms
• Insurance carriers
• Attorneys
• Accountants
• Collection agencies
• Government agencies
• Courts
• Regulators
• Law enforcement
• A buyer, successor, or acquiring entity in connection with a merger, sale, transfer, financing, or reorganization

Service providers are expected to use personal information only as necessary to perform services for Builders For You or as otherwise permitted by law.

Advertising and Analytics Disclosure

Builders For You may use advertising or analytics platforms that collect website usage or device information.

Certain privacy laws may define some advertising-related disclosures as “sharing,” even when no money is exchanged.

Where legally required, website users may be provided with options to manage cookies or advertising preferences.

SMS Data Shield

No mobile information, telephone numbers, text messaging originator opt-in data, SMS consent records, or related messaging consent information will be shared with affiliates or third parties for their independent marketing or promotional purposes.

All data-sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent, except when disclosure is strictly necessary to:

• Deliver SMS or MMS messages
• Operate our messaging program
• Maintain consent or suppression records
• Prevent fraud or abuse
• Comply with legal obligations
• Protect Builders For You’s legal rights

6. Data Security and Retention

Builders For You uses reasonable administrative, technical, and physical safeguards intended to protect personal information against:

• Unauthorized access
• Misuse
• Loss
• Alteration
• Disclosure
• Destruction
• Fraud
• Accidental exposure

Security practices may include:

• Password protection
• Access restrictions
• Secure software platforms
• Encryption during transmission where available
• Limited employee access
• Account authentication
• Data backups
• Vendor security controls
• Internal data-handling procedures

However, no website, email system, text messaging platform, telephone system, internet transmission, electronic storage method, or business database can be guaranteed to be completely secure.

Builders For You cannot guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary for:

• Project management
• Contract performance
• Accounting
• Tax reporting
• Licensing compliance
• Insurance records
• Warranty obligations
• Payment records
• Legal claims
• Dispute resolution
• Safety documentation
• Customer service
• Fraud prevention
• Regulatory compliance
• Business operations

Construction and remodeling records may be retained for an extended period because projects may involve future repairs, warranties, insurance claims, inspections, disputes, or legal obligations.

SMS opt-in and opt-out records may also be retained to document consent and ensure that communication preferences are honored.

7. Cookies and Tracking Technologies

The Builders For You website may use cookies, pixels, analytics tools, advertising identifiers, and similar technologies.

These technologies may be used to:

• Operate the website
• Remember user preferences
• Understand website traffic
• Analyze visitor behavior
• Improve website performance
• Measure advertising effectiveness
• Prevent fraud or misuse
• Track estimate or form submissions
• Show more relevant advertisements
• Improve customer experience

Third-party providers may include:

• Google
• Google Analytics
• Google Ads
• Meta
• Facebook
• Instagram
• Yelp
• Website hosting providers
• CRM platforms
• Advertising or analytics vendors

These third parties may use their own cookies or technologies according to their privacy policies.

You can usually control or disable cookies through your browser or device settings.

Disabling cookies may limit or interfere with certain website functions.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Update your contact information
• Request deletion of certain information
• Withdraw communication consent
• Opt out of marketing emails
• Opt out of marketing SMS messages
• Request information about how your data is used
• Request information about certain disclosures
• Limit certain advertising cookies or tracking technologies

To protect your information, Builders For You may need to verify your identity before completing a privacy request.

Builders For You may deny or limit a request when permitted by law, including when information must be retained for:

• Active contracts
• Project records
• Payments
• Tax obligations
• Insurance matters
• Warranty obligations
• Fraud prevention
• Legal claims
• Regulatory requirements
• Dispute resolution
• Safety records

California Privacy Rights

If you are a California resident and applicable California privacy laws apply to Builders For You, you may have additional rights, including:

• The right to know what personal information is collected
• The right to know how personal information is used or disclosed
• The right to request deletion
• The right to request correction
• The right to opt out of the sale or sharing of personal information
• The right not to be discriminated against for exercising privacy rights

Builders For You does not knowingly sell personal information for money.

Certain advertising or analytics practices may be considered “sharing” under California law.

Privacy requests may be submitted using the contact information in Section 11.

Children’s Privacy

Our website and services are not directed to children under 13 years of age.

Builders For You does not knowingly collect personal information directly from children under 13.

If we learn that information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

9. Third-Party Links and Services

Our website, emails, text messages, advertisements, or project communications may contain links to third-party services, including:

• Financing providers
• Payment processors
• Social media platforms
• Review websites
• Suppliers
• Manufacturers
• Advertising platforms
• Scheduling services
• Mapping services
• Government or permit websites

Builders For You is not responsible for the privacy practices, security, content, availability, terms, or policies of third-party websites or services.

When you leave our website or interact with a third-party provider, your information is governed by that provider’s privacy policy and terms.

10. Changes to This Privacy Policy

Builders For You may update, revise, or replace this Privacy Policy from time to time.

The updated version will be posted on our website with a revised effective date or “Last Updated” date.

Your continued use of the website or services after an updated policy is posted constitutes acknowledgment of the revised Privacy Policy to the extent permitted by law.

11. Contact Us

If you have questions about this Privacy Policy, our SMS program, your personal information, or how Builders For You handles data, please contact us:

Builders For You LLC

102 W 24th St, Rear Unit
Yuma, AZ 85364

Phone: (928) 366-1065

Email: support@buildersforyouconstruction.com

Website: www.buildersforyouconstruction.com